Manage My Account

Set up a direct debit payment and we'll debit the amount due from your bank account on the due date.  

Veolia Water Services is set up as a pre-loaded payee at all major banks. It will show as an option, e.g. under Pay a bill/Search for a biller.

If your bank does not have Veolia set up as a payee, you will need these details to add a self-selected payee :

• Bank account name: Veolia Water Services
• Bank: Westpac
• Branch: Papakura, Auckland, 1023, New Zealand
• Account number:   03-0399-0255426-002
• Reference number: Use the account number on your bill as our reference.  

You can set up an automatic payment arrangement with your bank.  A fixed amount will then come out of your bank account at set intervals to pay for your water bill. All major banks also provide online automatic payment setup.

Tear the payment slip off your bill  and bring it with you to our Veolia Papakura Office, located at 107 Great South Road, Papakura, Auckland 2110, New Zealand. Payments can be made via cash or EFTPOS.

Manage All Your Services in One Convenient Place

The myVeolia water management platform has been designed for customers to efficiently manage their water and wastewater services.

How to access myVeolia in 3 easy steps:
1. Visit my.veolia.co.nz and press 'Sign In' after entering your email and your account number (from your recent Veolia invoice). 
2. Get your confirmation code by email. If you do not receive the email after a few minutes, check your “junk mail” or “spam” folder.
3. Set your new password.

Keep Your Personal Information up to Date 

Update or change your billing address and other contact details using the form below or email us at: [email protected]

If we cannot contact you or if you fail to update us of the new owner/occupant details then you may continue to be liable for charges to that property and may incur additional charges.

Are You Moving House?

Please let us know in advance so we can ensure a smooth transition. We may need to arrange a meter reading, set up a new account, or ensure you don't receive further bills from us in the future.

Looking For Something?

Veolia operates the retail water and wastewater infrastructure in Papakura under a Franchise Agreement with Watercare Services.  We are responsible for the provision of water and wastewater services to the Papakura Community.  This includes:

Find more information about your water and sewerage account and services, or get in touch.

Go paperless and Help Save the Environment!

Important update on postal invoices - From January 1, 2024, a $1.50 postage fee will be applied for paper invoices.

At Veolia Papakura, we are committed to making environmentally friendly choices and reducing our carbon footprint. That's why we are excited to announce our new initiative, which is to encourage our customers to receive their invoices via email. Enjoy a range of benefits, including; Faster Invoice Receipts, No Postal Charges, and A Greener Future!

Opt-in for email invoicing - here’s how:

• Email [email protected] with your account details and a request to switch to email billing
• Call our customer helpline at (09) 295 0515 and let our team make the switch for you
• Drop by our office during business hours - our team will be more than happy to help you sign up for email invoices.
• myVeolia: If you haven't already, create an account on our customer portal, myVeolia. From there, you can easily manage your account preferences and select email invoicing.

Are You Experiencing Financial Hardship?

If you are having difficulty paying your bill, please let us know as soon as possible as we may be able to help. We recognise that from time to time some of our customers may experience hardship in paying their account and we will always try to assist with special payment arrangements that may be necessary. Veolia’s Customer Support Fund Program offers assistance to those in need, view our guide to check your eligibility for financial support. 

If your account is overdue, we will send you a notice requesting payment within 14 days. If payment is not received, recovery action will commence which may result in a restricted water supply, debt collection and/or legal action.

We will not restrict your water supply if:

• You have agreed alternative payment arrangements with us for an overdue account
• There is an unresolved dispute to an amount owing on your account
• If you are on our Special Needs Register we will not restrict your supply unless we have first contacted you and taken all reasonable steps to come to an alternative arrangement with you.

If payment for the account and reconnection is received before 3pm Monday to Friday, water supply will be restored to the property within three hours. If payments are not made before 5pm, there may be delays before water supply will be restored. An additional charge may also be applied.

Planning Building or Development Work?

Implementing new water and wastewater connections? Changing existing connections? Building over a sewer line? We have a range of information to assist you during your building or development process.

Forms & Applications

Find a wide range of forms and applications to help you with your water, wastewater and billing processes. Can't find what your looking for, please get in touch with our team so we can assist in any way possible.